Digital transformation provides the opportunity for enterprises to simplify and significantly improve their business processes, particularly when the transformation is centered on the customer.
Effective customer engagement can only be delivered in the absence of organizational silos and where the underlying processes are consistently integrated and add value to customers. A process mining capability can highlight and quantify the business impact of inefficiencies and inconsistencies that hamper a positive customer experience.
Before the advent of process mining techniques and agile development platforms, process reengineering was expensive and time consuming. To succeed with informed and empowered customers today, a
high degree of differentiation from standard out-of-the-box departmental processes is required. How do businesses get started?