How process mining helps businesses remain competitive

Process mining experts and thought leaders gathered at PEX Network’s All Access Process Mining in March 2023 to discuss and share the latest innovations and developments in the field.

Running across three days and delivering 10 sessions in total, the event featured leading experts from a range of organizations who provide or have utilized process mining solutions including PepsiCo, AstraZeneca, IBM, Japan Tobacco International, Appian and Celonis.

In this article, we highlight three important lessons shared during the digital event.

Organizations can utilize process mining to overcome challenging economic conditions

In a climate of economic uncertainty and change, process mining has helped organizations remain competitive by providing them with insights into their business processes. As a data-driven process it can embolden organizations by helping them to identify inefficiencies and opportunities for improvement.

As revealed at All Access Process Mining, by analyzing large volumes of data generated by their processes, organizations can gain a deeper understanding of their operations and identify areas for optimization. Sessions featuring speakers from insurance company TIAA, global drinks giant PepsiCo and big pharma's AstraZeneca explored how process mining had improved efficiency, reduced costs or increased customer satisfaction.

The recommendation from many speakers and panelists at the event was for organizations to embrace process mining and make it an integral part of their operational strategies to stay ahead of the curve.

Process mining has rapidly evolved to become a breakthrough technology

Wil van der Aalst, often referred to as ‘the Godfather of Process Mining’ (pictured right), discussed moving to object-centric process mining and why it matters during his session.

This major change has provided a multi-dimensional view of processes and has revealed how a business really runs. With businesses continuing to tackle damaging breakdowns in the supply chain, procurement procedures and material shortages, a multi-dimensional view of an organization’s processes can help it tackle macroeconomic challenges.

More advanced process mining infrastructure can capture the complex relationships and interdependencies that exist in modern organizations, van der Aalst noted, allowing leaders to have a 360-degree view into how their processes have been connected.

Process intelligence combined with intelligent automation forms the basis for digital transformation

Process intelligence is a critical component of digital transformation which can help organizations optimize their operations. By analyzing data from various sources, process mining has enabled organizations to gain deeper insights into their operations, detect inefficiencies and identify areas for improvement.

When integrated with other technologies such as intelligent automation, which automates repetitive and rule-based tasks using artificial intelligence and machine-learning algorithms, the benefits of process intelligence have been amplified.

Speakers at the event emphasized the importance of process intelligence for digital transformation and highlighted the advantages of combining process mining with intelligent automation. The combination can deliver a comprehensive solution that can drive innovation and improve business performance, meaning organizations can leverage process intelligence to optimize their operations and enhance their competitive advantage.

Visit All Access Process Mining to watch all sessions on-demand

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