Anil Bhavnani, Director BPO and Digital Transformation - India Site Leader at Pfizerdiscusses a winning strategy for approaching digital transformation, covering topics such as driving integrations and optimizing processes to drive synergy back to the company.
"Digital is different in a way that you're focusing more on how you can leverage technology. And it is the same in a way that ultimately you have to focus on the process.
So even when you are doing integrations, typically you are focusing on the process because you're kind of integrating onto one ERP."
Anil goes on to say, "It is driven by technology, so even integrations typically would be driven because you're kind of bringing all work onto one single ERP. The opportunities of optimizing the process and as a result of that you can give back synergy back to the company. So digital is a little bit different because the focus is more in terms of how you can automate and how you can transform the process the way it's being done today."
Check out our previous podcast: A case study on bringing RPA tools together [Podcast w/ BMI Group]