Disruptive technologies are causing widespread changes to working practices and business models. The internet, for instance, has enabled all sorts of new business models to thrive – think iTunes or eBay. And the pace of this technological disruption is happening more and more frequently these days.
So does this mean that continuous improvement – with its focus on incremental improvements – is becoming irrelevant given that the rules of the game are constantly being completely rewritten? And what impact does that have on how we do process and continuous improvement?
In this Process Perspectives podcast, Seth Marrs, GM of Sales Enablement at GE Healthcare discusses how process improvement needs to embrace technology for process transformation and how you can decide whether you incrementally improve or whether it's time to go back to the drawing board.