Innovation starts with the customer in mind. That seems obvious enough to most of us. However, for most customers – in particular consumers of utilities (e.g., electricity, water, telecoms) – the experience is one where they are as, at best, seen as an afterthought or, at worst, an impediment to greater profits. How do we move into the customer’s world and develop an outside-in approach to innovation and continuous improvement? Robin Timothy, Co-founder and Change Agent at BridgeOne.co, offers a set of steps for leaders to get closer to the customer experiences in order to drive product and service innovation.
Download PDF AttachmentUpcoming Events
Business Transformation Exchange Europe
June 26 - 27, 2024
London Heathrow
Register Now |
View Agenda |
Learn More
Business Transformation Exchange USA Fall
September 30 - October 01, 2024
Fort Lauderdale, Florida
Register Now |
View Agenda |
Learn More
OPEX Week: Business Transformation Summit Australia and New Zealand
October 14 - 16, 2024
Aerial UTS Function Centre, Sydney, NSW
Register Now |
View Agenda |
Learn More