Artificial Intelligence is redefining process intelligence, moving organizations in APAC from simple automation to predictive, adaptive, and value-creating systems. This panel brings together industry leaders to explore how enterprises can harness AI responsibly to unlock agility, efficiency, and innovation.

Key takeaways:

• Discover how AI is transforming process intelligence from cost-cutting into a driver of growth and competitive advantage
• Learn how leading APAC enterprises are scaling AI responsibly while managing risks around compliance, ethics, and governance
• Explore practical approaches to integrating human expertise with AI for smarter decision-making and resilient operations
• Understand the future outlook for AI in process intelligence and what organizations should prioritize in the next 2–3 years

Georgina Wilczek

Event Host
PEX Network

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Nao Anthony

Senior Manager - Operational Excellence
Commonwealth Bank

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Priyanka Mahajan

Associate Director - Customer Success
S&P Global

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Gaining an accurate, comprehensive understanding of existing processes is a critical first step toward improvement. AI-powered process mining tools now allow businesses to rapidly visualize workflows, uncover bottlenecks, and detect non-compliant behavior. This session will explore how combining process discovery with machine learning enables faster, more intelligent optimization, creating a foundation for scalable automation and digital transformation. Attendees will gain insight into the capabilities and limitations of AI in mapping complex, multi-system processes.

Key takeaways:

• Learn how to extract actionable intelligence from disparate system logs
• Understand the impact of AI on accuracy and speed of process discovery
• Discover how to integrate PI insights into automation pipelines
• Explore the benefits of combining PI with predictive analytics

Sponsored by: SAP

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Joy Kennedy

Strategic Advisor
SAP

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Empower your organization to innovate confidently and orchestrate people, systems, and agents with oversight that mitigates risk and ensures control.

Key takeaways:

• In this session, you discover: How to unlock more value from your existing technology and process investments
• How to drive transparency and business agility while reducing TCO
• Why process orchestration is a practical way to future-proof your enterprise architecture How to embrace AI gradually, with the right governance and control in place
• Gain tips for ensuring governance, traceability, and compliance

Sponsored by: Camunda

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Robert Emsbach

Head of Pre-Sales EMEA - APAC
Camunda

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In 2025, Telstra has committed to investing $100 million annually for seven years, to roll out AI solutions across its operations and customer services. This marks one of the most significant AI technology rollouts ever undertaken by a major Australian company. The aim is to shift towards smarter networks, seamless operations and potentially a new era of customer interactions too. In this fireside chat, discover how Telstra is setting itself up for AI success and bringing process intelligence into the hands of operational leaders within the business too.

Key takeaways:

• Find out how Telstra is working with the complexity of legacy environments and navigating those patchworks of data to best effect
• Learn about Telstra's 'big bet' on digitization and cleaner data and the implications for the business
• Find out how Telstra is aiming to use AI to streamline processes and anticipate and fix outages before they happen
• Discover how best to roll out AI across the business and what to prioritise amid changing market conditions

Aaron Leung

Head of Process Improvement and Enablement CoE
Telstra

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Find out about Westpac’s pioneering use of AI-driven process and task mining through its Intelligent Process Office and discover how over 150 operational initiatives have been analysed to drive efficiency, transparency, and continuous improvement via the dual mining approach.

Key takeaways:

• Learn how Westpac combines process and task mining to drive end-to-end operational insights
• Discover how a central Intelligent Process Office (IPO) governs process improvement at scale
• Find out how citizen developers and low-code tools are accelerating automation across business units
• Understand how variant analysis and root cause insights can inform high-impact transformation initiatives

Marieke de Ruijter

Executive Manager, Process Mining & Transformation
Westpac

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