Process management and automation expert Paul Hsu has a passion for generating enterprise-wide business value and has improved the experience and productivity of many companies during his career. As part of his trade, Paul believes that in order to achieve operational excellence, it has to be driven by a pursuit of continuous improvement. Paul now works at Nintex to help other companies derive value through process management and automation. He holds a master of business administration degree from University of Virginia.
Today’s financial services firms are at a crossroads. On one hand, they have vast databases full of client data, access to extensive resources and have built an impressive level of trust with customers. On the other hand, they’re burdened by changing customer expectations, disconnected legacy IT infrastructure, emerging competition and regulatory burdens. Matters get considerably more complicated in an industry where there is often a cultural resistance to change. However, change they must to create the most optimal customer and employee experience.
Business transformation is a key initiative for many organizations including those in financial services industry, but it can be difficult to navigate today’s complex technology landscape. How can leading-edge technologies like AI and RPA best be utilized to build smarter solutions? What role do DPA solutions play? Join us to learn a practical approach to utilize these technologies to build solutions that drive transformation and optimization throughout your firms.