Day Two - 21st July 2021


This session will look to address:

·       Challenges overcome in setting up the RPA capability

·       What digital transformation initiatives have been implemented to support Credit Suisse’s automation journey

·       How the governance frameworks, checks and changes have been reviewed and implemented

·       What’s the next steps for Credit Suisse in terms of maximising technical capabilities and plugging the skills gap to drive innovation



Kwang Cheng Tuang

Business Management - Outsourcing & Intelligent Automation Lead
Credit Suisse

10:00 am - 10:45 am EST Session Reserved for Nintex

11:00 am - 11:45 am EST Session Reserved for Creatio

12:00 pm - 12:45 pm EST Session Reserved for Sponsor

This session will address:

·       Assessing the importance of streamlining E-2E process mapping pre-automation

·       Identifying touch points within the processes and understanding the importance of risk

·       Exploring the ‘value add’ of eliminating human waste within the business to drive excellence 


Sachin Kukian

Vice President, Manager - Process Optimization
Northern Trust Corporation


Raj Ranjan

Sr. Vice President, India HFS head & GFS Pune Lead
Northern Trust Corporation