Chief of Staff
Senior Vice President
East West Bank
Former Executive Coach - Global Strategy Sourcing & Operational Excellence, Manufacturing Design Engineering
People and Business Transformation Lead
Corporate Vice President, Risk Management and Quality Excellence
Head of Transformation and Delivery
Chief Information Officer
Executive Director - Performance Improvement
JPMorgan Chase & Co.
My previous role was with the AMA – American Medical Association where I served as the Senior Manager of Quality & Process Improvement, and although I had autonomy over my daily operations in Chicago, there is a greater sense of urgency and purpose here at L.A. Care Health Plan in Los Angeles. Serving as their Director of Business Process Improvement, I am tasked with providing needs assessments and recommendations of how we, organizationally, can improve upon our current state processes and automate more of our data needs so that we can become more intuitive to our needs and make adjustment “in the moment”. This is critical in the line of business/healthcare we are in and we need to make our processes as efficient and seamless as possible and create a state of daily continuous improvement instead of always being in crisis mode when it comes to operationalizing our processes!
Inspiring thought provoking event. Definitely coming back!
This was an excellent event!
This was my first BPE summit and my first time attending an "operational excellence" meeting. Enjoyed the event and look forward to attending in the future.
Very valuable for me. Took away a couple of items I can use right away.
Another great year. Valuable content and presentations were very good. Bizagi, IBM, IGrafx, SIT and Microsoft vendor presentations and formats were well done. Great idea to have Bill Cohen and book signing - that was a really nice surprise.