January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Therese Steiner, Director, Operational Effectiveness, Global Operations at LexisNexis

Therese Steiner

Director, Operational Effectiveness, Global Operations

Monday: Workshops & Opening Keynotes

Monday, January 21st, 2019

10:00 AM B10: OPEX driving customer value: When value stream mapping (VSM) meets customer journey mapping (CSM)

This workshop will demonstrate how process leaders can use their value stream mapping skillsets to transform their customer experience by mapping your customer journey effectively and improving your customer satisfaction.
·         Identify the most impactful customer centric process improvements in your organization through Value Stream Mapping
·         Map current vs. ideal value streams to identify improvements
·         Develop a comprehensive plan to make your customer journey smoother

Check out the incredible speaker line-up to see who will be joining Therese .

Download The Latest Agenda