Senior Director, Digitizing Global Operations Cisco
Steve Power is responsible for
core global Cisco activities within Customer and Partner Services (CPS) at
Cisco. He leads the evolution and maintenance of Cisco core reference data
(across customer, partner, installed base, sales coverage, and pricing). Steve
is also responsible for the end to end operational actions supporting our Cisco
seller compensation as well as the incentive payments to Cisco partners. To
drive innovation, Steve is accountable across CPS for digitizing our
operational customer service delivery through automation and intelligent
routing through the World Class Customer Services program.
In owning many core reference
data systems, Steve is driving clarity of use by driving a co-ordinated
approach to managing data across the enterprise, using data science and
automation to simplify and automate the execution. Steve is also responsible
for evolving our Global Operations as a Service model which defines the
direction, process and cost to serve of all of CPS services serving customers,
partners and sales and is based on Product management practices.
World Class Customer Services is a ground breaking transformation of an
outsourced case resolution service into a digitized delivery service enabled by
simplified and automated business processes, big data enabled recommendation
engines , all combined into a redefined and digitally enhanced engagement model
for customers and partners to get customer service help from Cisco.
In his 17 years across Cisco and
Hewlett Packard, Steve has led a number of functions in global operations, IT,
sales and strategy, and spent 10 years in call center and branch management in
financial services. Originally from the UK, Steve spent 3 years in Germany
before being based in the US for the last 14 years.
Check out the incredible speaker line-up to see who will be joining Steve.
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