Stephane Deblock

Director, Business Process Management Kaiser Permanente

Stephane is a certified Master Black Belt in Lean Six Sigma and has over 20 years of experience in process improvement and change management, both in the US and in Europe.

Stephane began his career at Pfizer in Paris, France, where he oversaw streamlining processes in both the Sales and IT departments. He continued his experience working for Deloitte in San Francisco, CA on different improvements projects focusing on Service Quality.

 Stephane then worked for Airbus in Toulouse, France. In that role, he managed a major project aimed at streamlining Airbus’ manufacturing assembly lines located in France, Spain, England, Germany, and China.

Back in the US, Stephane joined UC Berkeley Shared Services as a Process Transformation and Innovation Manager. Stephane led different projects focused on process improvements and System implementations. In addition Stephane also developed and taught the Lean Six Sigma training program at UC Berkeley.  Stephane then expanded his role with by Bio-Rad to lead the Global Operational Excellence program.  The journey started in Global Manufacturing and is then expanded to the entire organization. Today, Stephane leads the Business Process Management department at Kaiser Permanente. 

Wednesday: Main Conference Day One

Wednesday, January 22nd, 2020

11:00 AM Aligning and developing customer centric KPIs into continuous improvement

Many companies put customer centricity as a key transformation goal yet few have specific action plans to execute and measure customer centricity. This session will discuss:
·         Aligning customer journey with internal processes
·         What are relevant customer centric KPIs to incorporate into your CI program
·         Transforming call centers into profit centers 

Check out the incredible speaker line-up to see who will be joining Stephane.

Download The Latest Agenda