January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Sondra Etchison, Manager Enterprise Process Improvement at BlueCross BlueShield of Tennessee
BlueCross BlueShield of Tennessee Logo

Sondra Etchison


Manager Enterprise Process Improvement
BlueCross BlueShield of Tennessee

Tuesday: Main Conference Day 1

Tuesday, January 22nd, 2019


8:30 AM PLENARY CASE STUDY: Measuring and Accelerating Digital Transformation with Intelligent Automation

BlueCross BlueShield of Tennessee is the largest health benefit plan company in Tennessee and was looking to improve business performance and service through Automation. This session will offer ideas and opportunities on how to diagnose, identify, and measure processes. With the first RPA implementation, the Process Improvement Team at BlueCross achieved over 50% process efficiency improvement.  Hear how they validates their success through measurement and time studies, and how they identify new processes. 

Check out the incredible speaker line-up to see who will be joining Sondra.

Download The Latest Agenda