Samantha Bureau-Johnson

Senior Vice President Enterprise Change Management Executive and Customer Experience First Citizens Bank

Tuesday, Jan 28: Main Conference Day Two

9:15 AM BUILDING LASTING CHANGE ACCELERATION CAPABILITIES TO EMPOWER TRANSFORMATION: SHARING PRACTICAL PERSPECTIVES

·       Why is training not enough to shift culture?

·       What are the key lessons learned in driving change management?

·       Examining change management tools and methodologies including Prosci, Kotters model etc.

·       Develop a CI culture: focusing on problem solving

·       Sharing what has worked and what hasn’t from the change management perspective

3:30 PM PANEL DISCUSSION: RESILIENCE IN ACTION: INSIGHTS FROM INDUSTRY LEADERS ON BPM FOR BUSINESS CONTINUITY

Achieving resilience without sacrificing operational efficiency is a growing challenge. While scenario testing is useful, how can you ensure that your team knows exactly what processes to follow when a real outage hits? As business processes and procedures evolve daily, how confident are you that your organization is still meeting compliance requirements and maintaining quality control?

In this session, our panel will dive into these critical issues and provide insights into how Business Process Management (BPM) can address them.

Check out the incredible speaker line-up to see who will be joining Samantha.

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