January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Samantha Bureau-Johnson, Vice President, Business Process Solutions & PMO at BlueCross BlueShield of NC
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Samantha Bureau-Johnson


Vice President, Business Process Solutions & PMO
BlueCross BlueShield of NC

Check out the incredible speaker line-up to see who will be joining Samantha.

Download The Latest Agenda

Wednesday: Main Conference Day One

Wednesday, January 22nd, 2020


11:00 AM A multi-layered solution to process transformation: Combining lean, design thinking, agile and RPA for the next generation process transformation

  • How to organically advance your transformation leveraging proven tools including lean, design thinking and agile
  • Developing new problem solving capabilities
  • What are the effective frameworks to embed automation in process improvement?