January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Ruben Del Toro, Director Enterprise Continuous Improvement at Southwest Airlines
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Ruben Del Toro


Director Enterprise Continuous Improvement
Southwest Airlines

Check out the incredible speaker line-up to see who will be joining Ruben.

Download The Latest Agenda

Thursday: Main Conference Day Two & Masterclasses

Thursday, January 23rd, 2020


11:20 AM Case study: Integrating CI, Data Science, Innovation and Strategy to achieve business and customer excellence

This case study will share the Southwest Airlines’ holistic transformation program by combining CI, Data Science, Innovation and Strategy.
·         The current state of CI deployment
·         Linking process excellence with customer journey
·         Sharing insights into the progress of  integrating CI, Data Science, Innovation and Strategy