Rohit leads McKinsey’s North American Digital Operations Practice. He advises companies in a variety of service-oriented industries, including banking, insurance, wealth and asset management, healthcare, and retail.
In collaboration with executives, Rohit helps design innovative service-delivery models that enable top operational performance and help achieve overall corporate-strategy objectives. His work addresses a broad range of performance-improvement challenges, including operating-model design, end-to-end process optimization, management capability building that leverages lean approaches, and footprint optimization.
Rohit has been an invited speaker at a variety of professional events, sharing insights on strategy, innovation, and the future of digital operations.
Rohit holds a dual degree (M.B.A. and Master in Engineering Management) from the Kellogg School of Management. Rohit did his B.Tech from IIT and Diploma in Business Management from IIM in India.