Rohit Sood

Senior Partner McKinsey

Rohit leads McKinsey’s North American Digital Operations Practice. He advises companies in a variety of service-oriented industries, including banking, insurance, wealth and asset management, healthcare, and retail.

In collaboration with executives, Rohit helps design innovative service-delivery models that enable top operational performance and help achieve overall corporate-strategy objectives. His work addresses a broad range of performance-improvement challenges, including operating-model design, end-to-end process optimization, management capability building that leverages lean approaches, and footprint optimization.

Recent examples of Rohit’s work include:

  • Leading a digital-operations-excellence program focused on achieving significant improvement in combined operating ratio for a leading insurance company, including implementing zero-based redesign and implementation across core functions (for example, underwriting and claims) and leveraging lean and advanced analytics.
  • Guiding a digital-operations transformation program for a North American bank focused on significant improvement in efficiency ratio for all channels (for instance, branches, call centers, online, and mobile), client journeys and products, and core support functions across the global footprint.
  • Directing a digital-operations transformation for a large global FI focused on zero-based redesign of the customer experience, followed by the deployment of an integrated digital and lean solution.

Rohit has been an invited speaker at a variety of professional events, sharing insights on strategy, innovation, and the future of digital operations.

Rohit holds a dual degree (M.B.A. and Master in Engineering Management) from the Kellogg School of Management. Rohit did his B.Tech from IIT and Diploma in Business Management from IIM in India.

Thursday: Main Conference Day Two & Masterclasses

Thursday, January 23rd, 2020

8:35 AM KEYNOTE: Radical, Sustainable Productivity Gains with the Next Generation Operating Model

Institutions have long been in search of a “holy grail” of radical and sustainable productivity improvement, whether they are service delivering organizations or goods producing manufacturers. However, in recent years, most organizations see only piecemeal productivity gains and find that breaking out of the stagnation is difficult: only one third of company change initiatives stick and see real results.
A new approach is cutting through the inertia, and proving that it is possible to deliver sustainable productivity gains. The “Next-Generation Operating Model” (NGOM) is giving leading organizations the ability to move quickly, adapt to changing circumstances, and power up their productivity. These companies see step-change improvements of 30 to 50 percent productivity gains, up to 80 percent reduction in turnaround time, 20-30% lower cost of quality, 30-50% inventory reduction, as well as significant enhancement of customer experience.
Led by McKinsey partners Rohit Sood and Michael Coxon, this keynote session will highlight the opportunities for your organization to build an NGOM. You will discover how to:
·         Think holistically about how to deliver end to end customer experiences and avoid silo in your organization
·         Reimagine the customer experience to reveal opportunities to create value;
·         Use multiple technologies (e.g. automation, digitization, AI, advanced analytics) and capabilities (e.g. agility, lean mgmt. systems, culture) in an integrated and wellsequenced way
·         Make sure to build organizational capabilities throughout the transformation to enable long-term impact sustainability

Check out the incredible speaker line-up to see who will be joining Rohit.

Download The Latest Agenda