Richard Jeffery

Chief Executive Officer ActiveOps

Richard Jeffery is an expert in service operations management. Richard started his career with PA Consulting Group, before moving to Coopers and Lybrand specializing in organizational change management and operational effectiveness. He joined specialist consultants OCP as a partner in 1993, where he began developing the Active Operations Management (AOM) method and Workware. He launched ActiveOps as an independent business in 2005 with fellow OCP partner Neil Bentley.

Wednesday: Main Conference Day One

Wednesday, January 22nd, 2020

2:35 PM Transformation Again…. Is your organization ready?

  • Service Operations are usually left holding the bag when transformation needs results
  • Ensure transparent, accurate operations information to provide the capability to execute
  • Ensure a proper plan and forecast the work for success
  • Organizations need an agile ability to accept change and succeed
See how Fifth Third Bank built an organization platform for change

Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda