Innovation labs become a natural step for many business due to the fast pace of changes and transformation, yet it proves challenging to measure how successful it is to your business. Ricardo will share the Western Union experience in this session:
·Define and develop an innovation culture
·Create a bank of ideas and develop the innovation lab
·Coaching the team to have innovation as a mind-set
Many of OPEX Week’s attendees might have learned about RPA from Ricardo as he was one of the first speakers to share the Western Union journey 3 years back. He is joining us today to give an updated story how they have been adding eyes and ears to their RPA programs through cognitive capabilities.
·An update on the Western Union RPA journey
·Adding OCR and machine learning capabilities to complement RPA and how they are connected together to create exponential business value
·Intelligent automation as part of the business operating system
Check out the incredible speaker line-up to see who will be joining Ricardo.