January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Ricardo Badillo, Director, Business Process Management and Automation at Western Union
Western Union Logo

Ricardo Badillo


Director, Business Process Management and Automation
Western Union

Check out the incredible speaker line-up to see who will be joining Ricardo.

Download The Latest Agenda

Friday: Post-Conference Deep Dive Focus Day

Friday, January 24th, 2020


9:45 AM Case study: Western Union’s RPA scale up and cognitive journey

Many of OPEX Week’s attendees might have learned about RPA from Ricardo as he was one of the first speakers to share the Western Union journey 3 years back. He is joining us today to give an updated story how they have been adding eyes and ears to their RPA programs through cognitive capabilities.
·         An update on the Western Union RPA journey
·         Adding OCR and machine learning capabilities to complement RPA and how they are connected together to create exponential business value
·         Intelligent automation as part of the business operating system