Ricardo Badillo

Director, Business Process Management and Automation Western Union

Thursday: Main Conference Day Two & Masterclasses

Thursday, January 23rd, 2020

11:25 AM Case study: Western Union’s key pillars to developing an Innovation lab that generates exponential business value

Innovation labs become a natural step for many business due to the fast pace of changes and transformation, yet it proves challenging to measure how successful it is to your business. Ricardo will share the Western Union experience in this session:
·         Define and develop an innovation culture
·         Create a bank of ideas and develop the innovation lab
·         Coaching the team to have innovation as a mind-set
·         Develop a recognition system for the lab 

Friday: Post-Conference Deep Dive Focus Day

Friday, January 24th, 2020

9:45 AM Case study: Western Union’s RPA scale up and cognitive journey

Many of OPEX Week’s attendees might have learned about RPA from Ricardo as he was one of the first speakers to share the Western Union journey 3 years back. He is joining us today to give an updated story how they have been adding eyes and ears to their RPA programs through cognitive capabilities.
·         An update on the Western Union RPA journey
·         Adding OCR and machine learning capabilities to complement RPA and how they are connected together to create exponential business value
·         Intelligent automation as part of the business operating system 

Check out the incredible speaker line-up to see who will be joining Ricardo.

Download The Latest Agenda