January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Rafal Olejniczak, General Manager, Board Member, Global Service Centre at 3M

Rafal Olejniczak

General Manager, Board Member, Global Service Centre

Check out the incredible speaker line-up to see who will be joining Rafal.

Download The Latest Agenda

Tuesday: Main Conference Day 1

Tuesday, January 22nd, 2019

11:15 AM IDG C: From process improvement to transformation BAU: Rethink strategy alignment, customer experience and value creation

·         How to define your transformation: Focusing on strategic value creation
·         From process improvement projects to business wide transformation: Capabilities and skillsets required to embark on your transformation journey
·         Develop a strong relationship with business units and IT to see through the transformation execution
·         Technology as an enabler: Focus on the areas where it creates the most customer and business impact