Defining problems in the traditional way often leads to obvious, conventional solutions. Problem solving with human-centered design framework allows us to see a problem from the eyes of customer and feel same pain what they may be going through. This allows us to design solutions that delight customers. It places the needs and preferences of the users at the forefront and encourages a collaborative and iterative process.

Design thinking emphasizes collaboration, and a willingness to embrace ambiguity. This approach drives innovation by keeping the user at the center of the problem-solving process and by fostering continuous improvement through iteration. We will discuss:

·       Compare and contrast Lean, Six Sigma, Agile and Design Thinking frameworks.

·       Combining Lean, Six Sigma, Agile and Design thinking to develop an innovation framework to drive breakthrough improvement using disruptive thinking.

·       Showcasing case studies where EDIPT framework can be leveraged to improve process, product/service and business model and strategy design.