Tuesday: Pre-Conference Workshops & Opening Keynotes
Tuesday, January 21st, 2020
9:50 AM B10: Breaking down organizational silos and creating a culture of continuous improvement with root cause analysis and design thinking
Leaders are experiencing increased pressure to move faster and more efficiently. Often improvements are attempted through organizational redesign. Redesign is a valid approach however the scope and approach is often lengthy, costly, and benefits are short lived because the real barriers are not addressed. Improved speed and efficiency can be achieved through effectively empowering individuals with tools and methods for identifying barriers and partnering with these teams to remove them.
In this workshop learn how one organization, starting with a concentrated effort to improve customer experience, empowered a cross functional team who uncovered people, process, and technology, pain points and their root causes. Learn what enabled barriers to be removed that increased speed and delivered efficiency, also learn what was not able to be implemented and why.
Key Takeaways from this workshop:
- Become familiar with tools and methods of root cause analysis and design thinking for driving improved organizational performance
- Review an organizational improvement case which broke down silos and delivered significant business value
- Walk away with actions for helping your leadership leverage root cause tools to identify organizational barriers, and use design thinking to help your organization move faster and more efficiently