MK Fiorille

Head of Enterprise Transformation Citizens

MK Fiorille leads the Enterprise Transformation Office at Citizens. In this role MK leverages over 30 years of experience as a product and business leader to drive the company’s Agile transformation effort. This multi-year, enterprise initiative requires not just an organizational transformation but also a cultural one. MK is focused on scaling and optimizing Citizens’ structure, process, and outcomes while also driving the culture change needed to ensure success. Her goal is to embody an agile culture that prioritizes digitization, innovation and an entrepreneurial mindset at every level of the organization. Previously, MK was head of Partnership Lending and Emerging Capabilities, managing the strategy and execution behind Citizens’ merchant financing relationships and the head of Unsecured Personal Lending where she oversaw the personal loan and merchant financing products. Her responsibilities included P&L and balance sheet management, product design, growth strategies, customer experience, and oversight over credit, operations, and the related call centers. Prior to joining Citizens in 2008, MK was the Chief Marketing Officer for Citibank’s student loan division.