January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Michelle Joliat, Managing Director and Head, Wealth Digitization, Robotics, and Process Transformation at BMO Financial Group
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Michelle Joliat


Managing Director and Head, Wealth Digitization, Robotics, and Process Transformation
BMO Financial Group

Check out the incredible speaker line-up to see who will be joining Michelle.

Download The Latest Agenda

Wednesday: Main Conference Day One

Wednesday, January 22nd, 2020


3:10 PM Case study: A full scale digital transformation case study from BMO: Accelerate agility and improving efficiency and customer experience

In the past 4 years, BMO has been going full steam ahead towards digital transformation. Michelle will share experiences, obstacles and lessons learned during this journey: 
·         Challenging the status quo with a relentless focus on efficiency with digital tools
·         Linking everything we do with customer experience:  Prioritizing through human centered design
·         Enabling colleague’s work by replacing manual work with RPA
·         Creating KPIs to align digital transformation with execution