January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Michael Stober, Senior Vice President Process Reengineering at Citizens Bank
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Michael Stober


Senior Vice President Process Reengineering
Citizens Bank

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda

Tuesday: Pre-Conference Workshops & Opening Keynotes

Tuesday, January 21st, 2020


11:40 AM C3: Achieving end to end process excellence with an adaptive approach: Combining Lean Six Sigma, Design Thinking and Robotics to tap your potentials

·         Getting the first steps rights: Evaluating and realizing improvement opportunities across the entire organization  
·         Creating your own methodology from proven methods such as lean six sigma, design thinking
·         Best practices in delivering results through multiple levers
·         Breaking down the silos to create end to end processes
·         Reengineering and integrating RPA, BPM and BPO: Challenges and successes