Thursday: Main Conference Day Two & Masterclasses
Thursday, January 23rd, 2020
Institutions have long been in search of a “holy grail” of radical and sustainable productivity improvement, whether they are service delivering organizations or goods producing manufacturers. However, in recent years, most organizations see only piecemeal productivity gains and find that breaking out of the stagnation is difficult: only one third of company change initiatives stick and see real results.
A new approach is cutting through the inertia, and proving that it is possible to deliver sustainable productivity gains. The “Next-Generation Operating Model” (NGOM) is giving leading organizations the ability to move quickly, adapt to changing circumstances, and power up their productivity. These companies see step-change improvements of 30 to 50 percent productivity gains, up to 80 percent reduction in turnaround time, 20-30% lower cost of quality, 30-50% inventory reduction, as well as significant enhancement of customer experience.
Led by McKinsey partners Rohit Sood and Michael Coxon, this keynote session will highlight the opportunities for your organization to build an NGOM. You will discover how to:
· Think holistically about how to deliver end to end customer experiences and avoid silo in your organization
· Reimagine the customer experience to reveal opportunities to create value;
· Use multiple technologies (e.g. automation, digitization, AI, advanced analytics) and capabilities (e.g. agility, lean mgmt. systems, culture) in an integrated and wellsequenced way
· Make sure to build organizational capabilities throughout the transformation to enable long-term impact sustainability