January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Lori Brown, Chief Experience Officer at The Results Companies

Lori Brown


Chief Experience Officer
The Results Companies

Check out the incredible speaker line-up to see who will be joining Lori.

Download The Latest Agenda

Thursday: Main Conference Day Two & Masterclasses

Thursday, January 23rd, 2020


11:20 AM Case study: Leveraging Interactive Analytics and AI technology to improve customer experience

·         Demonstrate how you can learn from every interaction and turn them in to meaningful customer experiences
·         Leveraging Interactive Analytics and AI technology to gain a keen understanding of the friction points in customer and agent experience
·         Developing a seamless customer-to-agent interaction flow to improve customer experience and KPI