January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Loren Bishop, Managing Director of the Lean Management Office at State Street
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Loren Bishop


Managing Director of the Lean Management Office
State Street

Check out the incredible speaker line-up to see who will be joining Loren.

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Wednesday: Main Conference Day One

Wednesday, January 22nd, 2020


4:45 PM Improving client experience through a cohesive operational excellence strategy

·         Strengthening strategic partnerships by collaborating with clients to solve problems
·         Using Lean to make processes and operating models more efficient and effective at delivering superior client service
·         Delivering enhanced technology to support better processing and enable more self-service capabilities for clients
·         Leveraging robotics and Machine Learning to scale quality and allow employees to focus on more value added servicing
·         Promoting and adopting best practices across businesses for greater impact