January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Loren Bishop, Vice President - Director of Lean Management Office at State Street
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Loren Bishop

Vice President - Director of Lean Management Office
State Street

Check out the incredible speaker line-up to see who will be joining Loren.

Download The Latest Agenda

Wednesday: Main Conference Day 2 & Masterclasses

Wednesday, January 23rd, 2019

11:40 AM Improving Client Experience through a Cohesive Operational Excellence Strategy

·         Using Lean to make processes and operating models more efficient and effective at delivering superior client service
·         Delivering enhanced technology to support better processing and enable more self-service capabilities for clients
·         Leveraging robotics and Machine Learning to scale quality and allow employees to focus on more value added servicing
·         Promoting and adopting best practices across businesses for greater impact
·         Developing better metrics to support trend analysis and better decision making