Kristin Saunders

SVP, Tech Business Service Director – Technology for the COO Wells Fargo

Kristin Saunders leads Business Services and Analytics & Insights for Technology for the COO, a team of 4500 technologists. Kristin has been with Wells Fargo for 8 years, moving from Wholesale to Marketing to Technology. Her roles have included a variety of functions, including communications, design thinking, analytics, and initiative enablement. Before Wells Fargo, Kristin worked in advertising as a copywriter and account manager. Kristin lives in Charlotte, North Carolina with her husband, Will, and two young children, Tessa and Liam. She is also an avid reader with a goal of completing 52 books a year. She spends her limited spare time with her young ones in carpool lanes or making snacks.

Monday, Jan 29: Pre-Conference Focus Days (Workshops and Focus Days Running Concurrently. Choose THREE workshops or ONE focus day to attend)

9:00 AM Opening Panel: AI for Financial Services: Unlocking Opportunities, Transforming Operations, and Navigating Risks

Embrace the AI Revolution: Join us as industry leaders explore the powerful impact of Artificial Intelligence on the financial services landscape. Gain valuable insights into their companies’ strategies, perspectives, and plans for harnessing AI technologies to transform their organizations. Discover how AI is changing customer interactions, optimizing operations, and creating new opportunities.

  • Expand your imagination to visualize how AI can enhance customer experience, optimize operations, and improve risk management, among many things.
  • Discover how business transformation projects involving AI differ from those with other technologies 
  • Explore inherent risks that are uniquely associated with AI transformation projects.

Wednesday, Jan 31: Main Conference Day Three & Post-Conference Masterclasses

10:30 AM Case Study: Successfully Driving Agile Transformation in Business Services Organizations

Although agile methods are widely adopted and used by engineering teams, transformation leaders often find it harder to drive agile transformation within our own support and business services staff. This case study will showcase how Kristin and her team have transitioned the non-engineering teams through their phased approach and effective change management:

·       Driving the methods such as Kanban and JIRA within the business services teams

·       Sharing the experiences from the transformation journey over the past couple of years: What have been the success factors? What lessons have we learned?

·       Living and breathing the agile methodologies as a key part of employee culture and engagement development

Check out the incredible speaker line-up to see who will be joining Kristin.

Download The Latest Agenda