Jose Teixeira

Director of Process Management and Center of Excellence Ericsson

Jose is responsible to manage Ericsson`s North America process community and Center of Excellence, focusing on paving the way for a fast and sustainable Digital Transformation. This includes building all processes capabilities, change management, competence development and strong governance. All this driven towards improved Customer Experience and Digital Transformation.


Jose previously held various roles as Improvement and Change Manager, was driver at many different types of improvement projects in most of Ericsson`s business capabilities / processes, including network service delivery, managed services, digital services, supply, sales, finance and HR. Also, dealing directly with different Customers cross the seas.


Joined Ericsson in 2004 and holds an Electronic Engineering Degree (2006), post graduated on Project Management (2008) and Masters in business management (2014). Also, he is Lean Six Sigma Black Belt Certified (2014) and SAFe Agilist certified (2019).

Tuesday: Pre-Conference Workshops & Opening Keynotes

Tuesday, January 21st, 2020

11:40 AM C6: Embracing Digital Transformation: customer obsession, agile mind-set and impact-driven technology deployment

We hear a lot about Digital transformation from different perspectives, but many companies understand that`s focused on a new tool or automation. However, real transformations have different pillars and requires a balance over them for a successful implementation:
-          Customer Obsession and Agile mindset as basic enablers;
-          Technologies and how to use them – from buzzword to real impact – RPA, ML, AI, Data mining
-          People – managing behavior, competence and culture in a continuous changing environment.
- Knowing what your strengths and areas for improvement are in your transformation path
- How to balance the pillars towards a successful Digital transformation

Check out the incredible speaker line-up to see who will be joining Jose.

Download The Latest Agenda