January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Jose Teixeira, Director of Process Management and Center of Excellence at Ericsson
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Jose Teixeira


Director of Process Management and Center of Excellence
Ericsson

Check out the incredible speaker line-up to see who will be joining Jose.

Download The Latest Agenda

Tuesday: Pre-Conference Workshops & Opening Keynotes

Tuesday, January 21st, 2020


11:40 AM C6: Embracing Digital Transformation: customer obsession, agile mind-set and impact-driven technology deployment

We hear a lot about Digital transformation from different perspectives, but many companies understand that`s focused on a new tool or automation. However, real transformations have different pillars and requires a balance over them for a successful implementation:
-          Customer Obsession and Agile mindset as basic enablers;
-          Technologies and how to use them – from buzzword to real impact – RPA, ML, AI, Data mining
-          People – managing behavior, competence and culture in a continuous changing environment.
- Knowing what your strengths and areas for improvement are in your transformation path
- How to balance the pillars towards a successful Digital transformation