Jose is responsible to manage Ericsson`s North America process community and Center of Excellence, focusing on paving the way for a fast and sustainable Digital Transformation. This includes building all processes capabilities, change management, competence development and strong governance. All this driven towards improved Customer Experience and Digital Transformation.
Jose previously held various roles as Improvement and Change Manager, was driver at many different types of improvement projects in most of Ericsson`s business capabilities / processes, including network service delivery, managed services, digital services, supply, sales, finance and HR. Also, dealing directly with different Customers cross the seas.
Joined Ericsson in 2004 and holds an Electronic Engineering Degree (2006), post graduated on Project Management (2008) and Masters in business management (2014). Also, he is Lean Six Sigma Black Belt Certified (2014) and SAFe Agilist certified (2019).