Senior Vice President, Operations Practice Lead Fidelity Investments
John Mansfield is a Senior Vice President in
Fidelity Investments’ Advanced Process Solutions group. His organization
provides the technology, tools and techniques that enable Fidelity and its
clients’ to achieve operational excellence. Using a curated library of process
re-engineering tools and methodologies, John and his team evaluate a business
unit’s operations and provide actionable solutions for measurable improvement.
Over the last 10 years at Fidelity, John has helped the investment management
as well as the distribution businesses at Fidelity run more efficiently and
effectively while delivering a frictionless, end-to-end client service
experience. John has been in the field of operational excellence for over 25
years. Prior to Fidelity, John focused on operations improvement at Boston
Scientific, led the Center for Business Excellence at EMC, consulted at
McKinsey and worked at John Deere. John has a MS and Ph.D. in mechanical
engineering from MIT where he completed dissertations related to robotics,
prosthetics and artificial intelligence.
Check out the incredible speaker line-up to see who will be joining John.
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