January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Jim Hinderks, Global Operations & Continuous Improvement at Hertz

Jim Hinderks

Global Operations & Continuous Improvement

Check out the incredible speaker line-up to see who will be joining Jim.

Download The Latest Agenda

Tuesday: Main Conference Day 1

Tuesday, January 22nd, 2019

11:15 AM IDG Z: Using process excellence for customer feedback: Design and analyze transactional NPS

·         What is a TNPS (Transactional Net Promotor Score) vs. a customer satisfaction survey
·         Design  and analyze the survey results to understand what the customer really wants
·         How to conduct proper voice of the customers, are you going at the right things?