Transformation doesn’t simply happen on its own. It requires a shift in mindset and that means to install a willingness to challenge and change long-held beliefs about structure and process. This panel brings together an elite group of transformation leaders to share their personal experiences and stories on what it takes to build that mindset, with real-life transformation scenarios:

·       Changing the way leaders think as one key step to redefining organizational culture

·       How to inspire and motivate the employees to challenge their existing beliefs

·       The ‘that has/hasn’t worked for me’ moment: Sharing personal experiences and stories

It all starts with an infuriating question: why would well-defined processes not always lead to optimization? A question many transformation leaders have come across and one where the answer often leads to an examination of deeper root causes and inefficiencies. Join this panel to hear how experienced leaders identify and overcome these challenges:

·       Identifying the common challenges of improved processes not leading to better customer experience or business outcome: what went wrong? 

·       Improving and redesigning your process from a customer perspective

·       A process design perspective: is this even the right problem to focusing on?

·       What are the new concepts for process reimagination in product vs platform-based companies?