Gary Pilacinski

Senior Director, Business Process Improvement Engineering, Managed Care Services L.A. Care Health Plan

Gary Pilacinski serves as the Senior Director of Business Process Improvement Engineering for L.A. Care Health Plan in Los Angeles, California.  L.A. Care Health Plan, is an independent, local public agency that began operations as a licensed health plan in 1997.  The organization provides health insurance for low-income individuals in Los Angeles County through four health coverage programs including Medi-Cal.  L.A. Care announced in 2017 a 5 year plan and a $20 million dollar commitment to address homelessness in Los Angeles County. 

Gary has worked in healthcare for the past 13 years, from large scale acute care facilities in Michigan, Oregon, and Texas, as well as being part of the Mayo Clinic Network in Arizona.  Gary has also served as the Senior Manager of Quality and Process Improvement for the AMA – American Medical Association in Chicago before relocating to California to join L.A. Care Health Plan.  Gary is a certified Lean Six Sigma Black Belt in Business & Healthcare Operations, a certified Master Trainer in TeamSTEPPS – Team Strategies and Tools to Enhance Performance and Patient Safety, a certified Master Kata Coach from the University of Michigan and a Certified Lean Executive Education Coach from The Ohio State University.