Gary Pilacinski

Senior Director, Business Process Improvement Engineering, Managed Care Services
L.A. Care Health Plan

Gary Pilacinski serves as the Senior Director of Business Process Improvement Engineering for L.A. Care Health Plan in Los Angeles, California. L.A. Care Health Plan, is an independent, local public agency that began operations as a licensed health plan in 1997. The organization provides health insurance for low-income individuals in Los Angeles County through four health coverage programs including Medi-Cal. L.A. Care announced in 2017 a 5 year plan and a $20 million dollar commitment to address homelessness in Los Angeles County.

Gary has worked in healthcare for the past 13 years, from large scale acute care facilities in Michigan, Oregon, and Texas, as well as being part of the Mayo Clinic Network in Arizona. Gary has also served as the Senior Manager of Quality and Process Improvement for the AMA – American Medical Association in Chicago before relocating to California to join L.A. Care Health Plan. Gary is a certified Lean Six Sigma Black Belt in Business & Healthcare Operations, a certified Master Trainer in TeamSTEPPS – Team Strategies and Tools to Enhance Performance and Patient Safety, a certified Master Kata Coach from the University of Michigan and a Certified Lean Executive Education Coach from The Ohio State University.

Check out the incredible speaker line-up to see who will be joining Gary.

Download The Latest Agenda

Tuesday: Pre-Conference Workshops & Opening Keynotes

Tuesday, January 21st, 2020

11:40 AM C8: Creating a culture shift through Toyota Kata: Examples, best practices and lessons learned

This workshop session will demonstrate examples where a huge culture shift was created from grassroots and provide insight as to how you can ignite that shift in your organization:

· Recognizing need – Challenging the status quo!

· Creating a culture with sustained impact

· How to keep the engagement going

· Getting top leadership involved: When and how

· What have been the key lessons learned throughout the processes

· Getting your hands dirty: Exercising on key techniques that make big impact!

Friday: Post-Conference Deep Dive Focus Day

Friday, January 24th, 2020

9:00 AM Interactive Panel: Leadership coaching and mentoring for a culture where continuous improvement thrives

Although more and more enterprise wide transformation are supported and sponsored from the top, senior leaders often lack the expertise in continuous improvement. It is critical to have an effective leadership coaching mechanism to ensure a complete alignment from top down when it comes to transformation approach and culture cultivation. This panel will gather the most experienced transformational leaders to share what has worked what hasn't.