January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Eleazar Acosta, Vice President, Director of Workforce Planning and Quality Control at Fifth Third Bank
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Eleazar Acosta


Vice President, Director of Workforce Planning and Quality Control
Fifth Third Bank

Check out the incredible speaker line-up to see who will be joining Eleazar.

Download The Latest Agenda

Wednesday: Main Conference Day One

Wednesday, January 22nd, 2020


2:35 PM Transformation Again…. Is your organization ready?

  • Service Operations are usually left holding the bag when transformation needs results
  • Ensure transparent, accurate operations information to provide the capability to execute
  • Ensure a proper plan and forecast the work for success
  • Organizations need an agile ability to accept change and succeed
See how Fifth Third Bank built an organization platform for change