Ed is responsible for Culture and Change within Serco’s Justice and Immigration business, as well as being the Global Chair of the group’s LGBT+ network; with a background in leading and managing complex transformation and performance improvement programmes. Ed operates in a specialist role, combining Business Improvement (BI) and Operational Excellence (OE) with the creation of diverse and inclusive working structures and operational environments.
As an open member of the LGBT+ community and growing up during the troubles in Northern Ireland, Ed has been active in challenging and shaping the Equality & Inclusion agenda for many years.
“We need to provide our people with environments in which they can be 100% themselves, while providing organisations and leaders the roadmap to create high performing inclusive cultures, for themselves. Apart from it being the right thing to do, organisations that understand the true power of diverse and inclusive workplaces will always outperform those that do not”.
Ed provides a unique view on how to drive business performance by unlocking the potential of high-performing teams, through a better understanding of people and dominance dynamics, clear performance metrics, how to navigate perspective, culture, psychological safety and the importance of supporting organisations at becoming more confident and strategically brave.
Ed believes that Inclusion and Diversity is not a wooly nice to have, or simply a function of HR; but in fact, it represents the single biggest growth opportunity for smart organisations over the next 10 years. He is clear about the impact that changing leadership and social demographics will have on industry and that organisations that do not invest and take diversity and inclusion seriously will fail to innovate, react, attract and retain the best talent and ultimately to compete in their sectors.