January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL

David O’Toole


Director Operational Strategy
World Wide Technology

Tuesday: Main Conference Day 1

Tuesday, January 22nd, 2019


3:00 PM Adopting a process and change mindset to support growth and business model shift

Since being founded in 1990, WWT has doubled their business every 5 years. It was clear to the executives that their operational processes could no longer sustain the growth, hence a different approach was required. This case study will walk through WWT’s transformation journey since 2016 focusing on key initiatives, approach, lessons learned and business impacts.
  • An end to end transformation journey driven by business growth and model shift
  • A practical approach: Demystifying technology and process to make the journey easier
  • Lessons learned on change management and people impact 

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda