David Friedman

Head of Intelligent Automation CoE Ryder System

David Friedman is a 25 year veteran of it management, continuous improvement efforts, and product ownership. After earning his MBA at the University of Southern California, he delivered numerous multi-million-dollar cost saving initiatives for American Express, as well as leading large-scale product evolutions in workforce management, multi-market global customer servicing tools, and enterprise case management.  His experience in using agile / scrum delivery methodology to combine end user teams business tools with it development efforts naturally led to his appointment as RPA lead for American Express back-office and new accounts processing divisions.  The American Express COE, combined with federated teams across the globe, delivered over $30MM in cumulative savings and revenue generation using process redesign and RPA.  In 2018, David joined Ryder System to establish their internal RPA capability, establishing. COE and governance across IT and operations groups.  The Ryder team has identified opportunities across all major departments of the company, and delivered 40 process automations centrally, with over 200 launched by federated RPA teams across the Enterprise.  David is most interested in using RPA as a key intermediate step toward fully digitizing legacy operations.  Optimizing and automating internal front-office and back-office processes is a necessary first step to building digital self-service and proactive-servicing capabilities.  Outside of work, David does research on the long-term macroeconomic impacts of the digitization and automation on middle income and middle skilled workers in modern economies

Friday: Post-Conference Deep Dive Focus Day

Friday, January 24th, 2020

11:45 AM Panel Discussion: How Machine Learning, NLP and OCR can be maximized and integrated with RPA

·         The natural next step for RPA: Laying over OCR, NLP and Machine Learning capabilities
·         Identifying processes prime for cognitive automation
·         Making sense of the unstructured data to better understand your processes
·         Working with vendors and partners: How to find the suitable partner that works for you and your processes 

1:30 PM Case study: Leveraging the knowledge from Continuous Improvement team to scale up RPA

As the CI team increasingly incorporating RPA in their toolkits, The RPA team can benefit from the CI team’s extensive knowledge to identify optimal opportunities to deploy RPA. This case study will share the progress Ryder System have made with their RPA journey and their highly collaborative approach with CI team.
·         Implementing and scaling up RPA focusing on driving ROI
·         Collaborating with the CI team to feed ideas and opportunities for RPA
·         Removing process bottlenecks through Continuous improvement and RPA

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda