Danielle R LaMancuso, ASQ CSSBB

Senior Business Process Engineer, Enterprise Project Management Office Northwest Bank

I am an ASQ Certified Black Belt working on mid to large enterprise strategic process improvement projects for Northwest Bank, a $10.2B bank headquartered in Warren, PA.  I have worked for Northwest for 4.5 years and worked in the automotive and aerospace manufacturing industry for 15 years prior. I love working with all of our different lines of business to help improve our processes and customer experiences while also teaching lean tools and techniques.  I live in Jamestown, NY with my husband and two children.  Outside of work, I enjoy running, biking, reading, yoga and travelling! 

Wednesday: Main Conference Day One

Wednesday, January 22nd, 2020

11:00 AM Rethink strategy alignment, customer experience and value creation

  • Rethink value creation by Incorporating customer perspectives with internal processes
  • Making sure improvements are truly aligned to your strategy and are sequenced correctly  
  • A key element of value creation: What outcome are we trying to achieve?
  • KPI realignment: Measuring the things that matter

Check out the incredible speaker line-up to see who will be joining Danielle.

Download The Latest Agenda