January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Danielle R LaMancuso, ASQ CSSBB, Senior Business Process Engineer, Enterprise Project Management Office at Northwest Bank
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Danielle R LaMancuso, ASQ CSSBB


Senior Business Process Engineer, Enterprise Project Management Office
Northwest Bank

Check out the incredible speaker line-up to see who will be joining Danielle.

Download The Latest Agenda

Wednesday: Main Conference Day One

Wednesday, January 22nd, 2020


11:00 AM Rethink strategy alignment, customer experience and value creation

  • Rethink value creation by Incorporating customer perspectives with internal processes
  • Making sure improvements are truly aligned to your strategy and are sequenced correctly  
  • A key element of value creation: What outcome are we trying to achieve?
  • KPI realignment: Measuring the things that matter