Craig Le Clair

Vice President, Principal Analyst Forrester Research

Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in automation, AI, and the future of work. His technology coverage areas include robotic process automation, AI solutions in financial services, and the potential workforce disruption due to these technologies. His 2019 book, Invisible Robots in the Quiet of the Night, has been met with wide acclaim. A prolific writer and speaker, Craig is frequently quoted in The Wall Street Journal, New York Times, USA Today, Forbes, and many other publications and media outlets. Dynamic case management, electronic signature, and customer communications management round out his coverage.

Craig brings a wealth of experience and knowledge to Forrester through his 25 years of experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. He holds a patent for electronic delivery of compliance information. Craig was also a cofounder of docHarbor, an early SaaS provider. He has both a strong business and technology background, including time at Mitre and BBN.

Craig earned a BS in economics from Georgetown University and an MBA from George Washington University.

Wednesday: Main Conference Day One

Wednesday, January 22nd, 2020

8:40 AM PLENARY SESSION: How to achieve enterprise agility and scalability through a human-digital workforce

The panel discussion will highlight how enterprises can harness the power of intelligent automation to build a capable, skilled, and a future-ready workforce for staying relevant and competitive in the wake of rising consumer and stakeholder expectations. 

11:00 AM RPA & Cognitive computing: Achieving end to end intelligent automation

·         Understanding different roles of RPA and cognitive technologies in process optimization
·         Where does cognitive take over in the intelligent automation journey?
·         Going beyond the buzz to create business impact with cognitive capabilities

Check out the incredible speaker line-up to see who will be joining Craig.

Download The Latest Agenda