What do you do when friction in your processes prevent your service from scaling? Athenahealth saw early traction for the in-demand services it offers clients, but they also noticed that operating costs and client turnaround times began to rise as their services grew.
With a multitude of datasets and processes, athenahealth’s Business Process Improvement team turned to Celonis’ Intelligent Business Cloud to standardize and accelerate performance across several service offerings. In this session, Balint will share key learnings from his experience implementing process mining to streamline athenahealth’s operations and enhance the customer and stakeholder experience.
Attendees will learn practical takeaways to:
•Achieve transparency into the current state of business processes
•Identify key areas ripe for automation and process improvement
•Take actions to reduce operating costs and improve customer satisfaction