Christy Hartner has worked at Commerce Bank for 18 years, recently leading the Advisory Services Consulting Group within Information Technology. It consists of Business Process Management (BPM), Business Strategy Execution, and General Consulting (focusing on Change Management, Customer Experience, etc.). Her accomplishments include:
Creating a Heath Check Protocol
Developing a BPMS Automation Prioritization Plan
Formalizing an ROI Model for the Consulting Practice
Providing a Cross-Functional Strategic Consulting Team
Founding a local Operational Excellence Users Group (approximately 50 large companies with an established business process and architecture disciplines).
Previously, Christy worked at the Federal Reserve Bank of Kansas City, and has over 30 years of banking experience.