Brandon Gerig is currently the Process Design Manager for Veritas’ Services and Support organization. After 11 years in the Air Force working through various avionics and operational testing positions, he transitioned into the corporate sector. He has filled various roles from Project Management to Process Improvement. In his current role, he designs, implements, and improves processes across 6 different unique business organizations. Not only has he focused on external customer experiences, but he and his team have treated internal business stakeholders as customers as well. This approach has allowed the Process Design Team to find synergies in solving both external and internal customers’ pain points.