Bo Jessop

Director of Continuous Improvement Radial

Bo has over 20 years’ experience leading and delivering operational excellence across multiple industries. In his current role, he is responsible for driving Continuous Improvement across 25 Fulfillment Centers, providing change leadership, strategic deployment, program development, and network-wide collaboration to improve, develop, and implement standard best practices. Bo started his career serving in the United States Air Force. It was here that he developed his keen ability to solve problems by maintaining and troubleshooting Air Traffic Control and mobile communications systems. In addition to these skills, he also developed a passion for unifying teams around a common goal. Bo’s determination to build teams, resolve constraints, and plan and deploy strategy have proven beneficial in achieving organizational growth throughout his career. Bo is a Lean Six Sigma Master Black Belt, holds an MBA, a Bachelor of Science in Resource and Technology Management, and is currently pursuing his PhD in Organization and Management.

Wednesday, Jan 31: Main Conference Day Three & Post-Conference Masterclasses

11:40 AM An Award-Winning Case Study: Deploying a Powerful Continuous Improvement Program to Change the Organizational Culture, Improve Customer Experience and Drive Topline Growth

Since 2017, The Radial Continuous Improvement (CI) program has grown into the culture’s DNA. Their ability to drive deep company-wide cultural change has won them the Best Operational Excellence Transformation Program over 2 Years at the Global OPEX Awards. This case study will provide a deep dive into their award-winning journey and share ground-breaking new initiatives currently ongoing within the organization.

·       Why do people overlook change management and what are the implications when that’s not done properly?

·       Sharing the Radial change management approach to build a model of how we should operate across the entire organization

·       An exciting new approach: how have we gamified our change management initiatives to make them fun for the teams?

·       Sharing the gamification results after one year of implementation 

Check out the incredible speaker line-up to see who will be joining Bo.

Download The Latest Agenda