January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Annie Roberts, Senior Vice President Business Improvement & Quality at Wyndham Vacation Ownership

Annie Roberts

Senior Vice President Business Improvement & Quality
Wyndham Vacation Ownership

Wednesday: Main Conference Day 2 & Masterclasses

Wednesday, January 23rd, 2019

11:10 AM Case study: Improving and redesigning your process from a customer perspective: breaking down the silos

·         Integrating process improvement efforts across the company for improved customer experience: A three year journey bringing together CI, PMO and quality assurance
·         Breaking down the silos for standardization in process and customer experience
·         An evolving approach with mixed toolkits: Lean six sigma, industrial engineering and design thinking
·         Managing change and integration throughout the company spin off

Check out the incredible speaker line-up to see who will be joining Annie.

Download The Latest Agenda