January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Angela Marano, Managing Director, Business Transformation at Southwest Airlines
Southwest Airlines Logo

Angela Marano


Managing Director, Business Transformation
Southwest Airlines

Check out the incredible speaker line-up to see who will be joining Angela.

Download The Latest Agenda

Thursday: Main Conference Day Two & Masterclasses

Thursday, January 23rd, 2020


11:20 AM Case study: Integrating CI, Data Science, Innovation and Strategy to achieve business and customer excellence

This case study will share the Southwest Airlines’ holistic transformation program by combining CI, Data Science, Innovation and Strategy.
·         The current state of CI deployment
·         Linking process excellence with customer journey
·         Sharing insights into the progress of  integrating CI, Data Science, Innovation and Strategy