January 21 - 24, 2020
Orlando, FL

Angela Marano

Senior Director, Business Performance Improvement
Southwest Airlines

Tuesday: Main Conference Day 1

Tuesday, January 22nd, 2019

Thursday: Post-Conference Deep Dive Focus Day

Thursday, January 24th, 2019

9:00 AM Integrating CI, Data Science, Innovation and Strategy to achieve business and customer excellence

This case study will share the Southwest Airlines’ CI Program Deployment Story.
·         The current state of CI deployment
·         Linking process excellence with customer journey
·         Sharing insights into the future plans to integrate CI, Data Science, Innovation and Strategy

Check out the incredible speaker line-up to see who will be joining Angela.

Download The Latest Agenda