Process reimagination necessitates a thorough grasp of customer needs, market trends, and new technologies. We surveyed over 750 business process leaders, to discover the biggest challenges they’re facing with moving from process improvement to process reimagined, the areas they are investing in in 2024, how they’re measuring success, and key advice for leaders who are facing similar waters.

Companies are investing more in technology than ever before. Despite this, 70 percent of digital transformation initiatives fall short of expectations due to subpar change management strategies and a lack of employee engagement or buy-in. 

For many organizations, digital adoption is the missing piece of the digital transformation success puzzle. By incorporating proven change management techniques, data analytics and iterative, and continuous improvement approaches into one comprehensive framework, digital adoption programs help companies understand and optimize how their workforce uses new technology. 

Featuring insight from digital adoption leaders from companies such as Paypal, Swiss Re and Veolia, this report delves into how organizations leverage cutting-edge digital adoption tools and techniques to drive transformational change and maximize the ROI of technology. 

Download this report to discover: 

• Why digital adoption is essential to digital transformation success 
• Proven approaches for establishing and operationalizing digital adoption strategies 
• How to leverage digital adoption platforms to track and optimize usage across multiple enterprise applications 
  

The technology space has been evolving for the past 20 years from simple to now complex business process management (BPM) suites and tools, and workflow process automation solutions. In addition, data analytics services and solutions, robotic process automation (RPA), ai/ ml technology, as well as process mining, have been gaining huge momentum in the process improvement space over the past 6-7 years. These remain leading digital transformation technologies and have become an essential toolkit for growing and mature companies to implement in different areas to drive business process transformation, operational intelligence, operational effectiveness and performance.

Digital transformation benefits, such as developing a competitive edge, have become a huge driving force for companies. Transformation is a must, yet digital transformation tools and technologies are constantly evolving meaning the digital transformation leader needs to stay on top of these new trends, so they do not get left behind.

Ahead of the OPEX Week: Business Transformation World Summit 2024, we asked over 1000 transformation leaders to evaluate the key technologies that make up the essential digital transformation toolkit, to help you drive your digital adoption, operational intelligence, agile change management and business transformation in the new world.

Read more and discover:

• The digital transformation tools companies are investing in over the next 6-12 months
• The key strategies to drive agile digital transformation
• The technologies which proved most successful for driving enterprise digital transformation
• The technologies which saw unforeseen digital transformation challenges

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With the level of process mining adoption only increasing, it is evident that confidence in the technology is growing. Process mining offers a range of benefits including the ability to identify process bottlenecks and enhance visibility over organizational processes as a whole. 

In this report, we will assess another of process mining’s benefits: It enables businesses to repair data connectivity gaps between business processes and enterprise information systems and ensures accurate tracking of process performance and results. 

Drawing on insights from process experts from the likes of Sanofi, Watson Buys, Software AG and process.science, it outlines why data connectivity can be a challenge, how process mining helps and how the technology can be enhanced with additional technology. 

Download the report to uncover: 

• Why data connectivity gaps between business processes and enterprise information systems can present a challenge with regard to process visibility 
• How process mining helps to eliminate connectivity gaps by removing the visibility issues that characterize them 
• How technologies like artificial intelligence or machine learning can be applied to enhance the capabilities of process mining 
  

This report explores how digital process automation (DPA) can be a tool to accelerate digital transformation and enable internal cultural shifts at organizations keen to embrace digital solutions for their processes.

Research has revealed that DPA is the fifth solution organizations are currently using for their transformation initiatives. This can be due to the benefits DPA platforms offer by pinpointing opportunities for automation and ensuring operations are running as smoothly as possible. 

As this report uncovers, DPA provides a holistic organizational impact on end-to-end processes that traditional siloed automation technologies do not. Featuring insights from experts at EDP Renewables, MaxLife, Elsevier and Proliant, the report offers advice on best to leverage DPA in a transformation program and how it can help foster a culture of transformation.

Download the report to:

• Discover the value of leveraging DPA as a tool to transform quickly
• Uncover how to integrate DPA as part of a holistic transformation
• Learn more about the role of DPA in fostering a transformation culture
  

Ahead of the OPEX Week: Business Transformation World Summit 2024, we surveyed over 400 business transformation and operational excellence leaders to find out how you can increase efficiency, maximise resilience, and position your organisation for scalability and growth. 

Read more and discover: 

• The current state of business transformation in the industry 
• The transformation areas companies are investing in over the next 6-12 months 
• The leading drivers and prominent methods for process transformation 
• The greatest challenges and key strategies of strategic transformation 
• The top tools/technologies and how to best utilise these tools/technologies for digital transformation 
• The key initiatives for driving culture transformation 
• The predictions for the future of the workplace 

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The application of data analytics to inform process optimization and enhancement decisions has become a key focus of many organizations in recent years. This has been evidenced in recent research from PEX Network. The PEX Report 2022: Global State of Process Excellence found that data analytics will be the greatest investment for the future, according to 43 percent of those surveyed. With many realizing the benefits that can be attained through an advanced data analytics strategy, such as improved process visibility and the opportunity to personalize and enhance customer experiences, it comes as no surprise that organizations are looking to perfect the application of data analytics. In light of the increasing popularity of data analytics initiatives, this guide analyzes the state of the field of analytics, highlighting the key challenges that organizations face before diving into the benefits offered by an optimized data strategy. Drawing on insights from companies including General Mills, Minitab and FastPeopleSearch, this guide offers advice on how to get the most out of business analytics for those looking to begin their own data journey on the path toward operational excellence.

Read more and discover:

• The advantages of data are more accessible than ever before
• True data analytics are about more than just means
• The benefits of applying advanced analytical tools such as predictive analytics
  

OPEX experts, business transformation specialists and change management leaders within financial services now have access to a plethora of powerful tools, methodologies, technologies and services to drive change at an aggressive rate. However, there are regulatory obstacles, resource allocation and risk factors to be addressed, such as grey areas surrounding automation and digital transformation regulations, and the risk of allocating resources to projects that may no longer be compliant with continuously changing regulations. Critical questions are yet to be answered on how to drive diversity and blend an eclectic mix of people, improve efficiency without sacrificing business output, automate processes and use technology to keep businesses agile. All of these factors have made OPEX in financial services more important now than ever before.

Ahead of the OPEX Week: Business Transformation World Summit 2024, this comprehensive industry report will provide you with the unique opportunity to explore digital transformation, change management, and diversity within financial services. It will also delve into the impact of the pandemic and what the future holds for OPEX in financial services.

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With fewer than 25% of organizations currently using some form of project management software, it may come as no surprise that the market for PM software is expected to double by the end of the decade. Take a look at this comprehensive PPM Buyer’s Guide put together by Proggio, key partner at OPEX Week 2023, to help you select the best solution for your unique business needs.