We speak with business transformation leaders Mesbah Haque, JP Morgan, and Michael Stober, Citizens Bank, about the practical applications of combining business methodologies such as Lean Six Sigma, Design Thinking and Agile to drive operational excellence.
Who are Mesbah Haque and Michael Stober?
Mesbah was the Vice President of Global Technology at JP Morgan where he lead strategic efforts for Product Management which includes driving Operating Model Efficiency to optimize the firm’s business.
Michael leads Citizen Bank’s Continuous Improvement Group where he and his team are responsible for identifying, designing and implementing solutions to larger business problems across the company’s commercial, consumer and shared service functions.
Their extensive experience and knowledge bring great value to OPEX Week and this exclusive article. Download now to learn more >>
We speak with Heidi Hattendorf, Director of Business Innovation & Transformation at Motorola Solutions about the applications and rewards of data as well as the challenges of driving a multi-year transformation.
- Her role at Motorola Solutions and what it involves
- The cultural impact of a Digital Transformation
- The challenges of driving a multi-year transformation
- The key learnings from the transformation
- Plus much more.
"As we introduced a new ERP system, we had further capabilities to connect a lot more software and services to the product offerings. The way we set up the product structure was the core in the system. This brought together a much more cohesive story and I think it makes such a difference to our ability to make better decisions, because we can see more clearly what customers are buying." Quote from Heidi Hattendorf
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Exclusively for OPEX Week, Tony Saldanha, Former VP of Global Business Services at P&G and Thought Leader has provided an excerpt of his new book "Why Digital Transformations Fail - The surprising disciplines of how to take off and stay ahead"
"This book is about understanding why digital transformations fail, as a means to a more important end, which is how to thrive in an industrial revolution. It builds upon five major foundations to do this.
- Companies either transform or die in industrial revolutions
- Digital transformation is our current generation’s attempt to transform in the face of the Fourth Industrial Revolution
- 70% of all digital transformations fail
- The surprising answer to why digital transformations fail is a lack of discipline in defining and executing the right steps for digital transformations to take off and stay ahead
- It is possible to reapply the proven checklist methodology from the airline and medical fields to improve the 70% failure rate
The battle to thrive in the Fourth Industrial Revolution isn’t going to be easy, but it is
Discover why 70% of Digital Transformations fail, how to thrive in an industrial revolution and more with this exciting new chapter!
Download now >>>
Process Excellence has a place in every organization - from the kitchen table startups to the biggest players on the planet, your purpose is to make work more efficient, more productive and more profitable. Our purpose is to give you the information you need to achieve this. For twenty years, we’ve been charting the progress of process, and providing insights into where the community is, sorting the passing fads from the genuine game changers.
This year we have commentary and features that will give you a new perspective, whether that’s from a different country, a different generation - or even from outer space. As a business community, our feet are always squarely on the ground, but our vision is always towards excellence. And this report is your guide not only to where we are, but where we can be, if we have the courage to make that journey.
In the 2018/19 PEX Network Annual Report, insights from 851 process excellence and business transformation professionals reveal the state of play in Process Excellence around the world.
Download the Report now to discover the current state of Process Excellence!
‘The world is changing very fast. Big will not beat small anymore. It will be the fast beating the slow.’ - Rupert Murdoch
With almost 900 business transformation, continuous improvement and process/operational excellence leaders taken part in the 2018-2019 State of the Industry Process Excellence Survey, we take a look at global trends affecting the industry. And, with the USA and Europe representing 32% and 18% of the participants, how do the two regions differ?
We asked respondents to rank their business challenges and the results give some clear pointers for transformation and OPEX professionals looking to find their organization’s position in both their regional business ecosystem and the wider world.
Download your complimentary copy now:
Over the past 15 years, LEGO has achieved what has come to be appreciated as the greatest U-turn in corporate history. In 2004 the Danish-born company was drowning in $800m of debt and was being hit by a 30% loss in sales year-on-year.
Despite being arguably the most recognizable toy brand on the planet, 50 years on from it’s inception the plastic brick-maker was struggling to stay afloat in the midst of a rapidly changing market. Verging onto bankruptcy, something had to change.
With the appointment of new CEO Jørgen Vig Knudstorp that same year, LEGO underwent a transformation that radically rebuilt the core business, brick by brick. By 2005, the company had turned its first profit in two years, it quadrupled its return between 2008 and 2010 and in 2015 it announced profits of $660m. Key to this transformation was the implementation of a culture of continuous improvement that had the strength and longevity to keep up with the company’s unprecedented growth.
On the 22nd of January 2019, Peter Evans, LEGO’s Director of Continuous Improvement in Business Service Operations demonstrated how your business can scale up its change capabilities in the face of growth at the 20th OPEX Week: Business Transformation World Summit in Orlando, FL. Here, we share essential insights from Peter’s 28-years of experience in the change sphere and his personal building blocks for continuous improvement.
Download your complimentary copy now >>
How can businesses adapt and continuously improve in the new digital world? What are the critical drivers and inhibitors for a successful digital transformation? What are the biggest mistakes that you can avoid? Get all the answers from Digital Transformation Expert, Mark Etwaru!
Mark Etwaru is an independent management consultant and thought leader specializing in digital transformation. Having occupied this space for over 15 years he has worked across a diverse spectrum of industries spanning financial services, insurance, healthcare, pharmaceuticals, and now luxury retail.
"At the organization I am currently working with, there are several transformation efforts that are running in parallel across functions such as HR, Supply Chain, Legal and Real Estate. I’m responsible for the technologies that are being implemented in the Supply Chain space. We are looking at things like RPA and AI, leveraging machine learning and taking advantage of more advanced data and analytics. This is a complete end to end transformation effort, from the sourcing of raw materials to the distribution of both a B2B and B2C products."
Download the interview to learn more >>
We interviewed leaders in the Employee Experience and Leadership Development sphere, Kathryn Payne and Troy Eutsler, about transforming leadership and the importance of individuals in achieving operational excellence.
Kathryn Payne holds the title of Senior Manager of Employee Experience and boasts 20 years of experience in this position. Kathryn, alongside her team of development professionals, focuses entirely on the employee experience, ensuring that employees have a positive experience at their company whilst feeling engaged and empowered.
Troy Eutslerholds the position of Senior Program Manager for Leadership Development and has over 8 years of experience in this field. Troy and his team focus on manager effectiveness and ensure that frontline leaders within the company receive the best training programs and interventions to help them achieve their full potential.
Download this interview for more details:
In a competitive global market, the ability to improve and update organisational processes is an essential trait on the path to operational excellence. Presenting a multitude of game-changing opportunities, the boom in automated technology implementation is transforming the way many companies envision themselves today. Offering superior abilities in proficiency, consistency and cost effectiveness, many speculate that the introduction of robotic process automation (RPA), machine learning and cognitive automation will lead to an unprecedented demise in human employment.
With commentary from Stefano Pedrazzi, Vice President of Sales and Marketing for Cognitive Technology and a case study from Sebastian Zeiss, VP of the Lean Management Competence Centre at Deutsche Telekom, we explore the reality behind this feared ‘career coup’ and address the prevailing need for human-touch in an increasingly automated world.
How will Blockchain revolutionize the world of business process management? Find out in this article with Roop Singh and PEX Network's Editor, Ian Hawkins.
Roop is an authority on Digital Transformation,
Distributed Ledger Technology and Blockchain
Architecture and an AI Enthusiast. He is and
experienced business transformation leader, trainer,
and speaker with demonstrated proficiency in designing
blockchain use cases and business models,
architecting blockchain solutions and dramatically
improving business processes to increase revenue,
reduce cost, and deliver service excellence
At the tactical level, Blockchain, beyond all its jargon, is a medium of process efficiency. It’s the latest evolution in process automation and secure data sharing. Blockchain is Business Process Automation and Management. One may apply it within the boundaries of the organization, though it’s much more potent and dynamic when the lens is much wider.